We stand behind our products. Sometimes an item isn’t what you expect, you don’t like the color, or your needs have changed. We understand. Just send it back. We don’t charge a restocking fee. You pay only for the return shipment. Many of our shipments have a packing slip with our return address enclosed. Just call our Customer Service Center to let us know it is coming so we can expect it, and how you wish to resolve your order. All we ask is that the goods being returned be in "as new" condition.
Quick Ship & In Stock Items
All Quick Ship or in stock items are shipped to Continental USA and Canada within 7 to 14 business days. Shipping and Handling is $25.00 per item anywhere in Canada and USA. Because we want your business Garden Planter Store will ship an additional item at half the normal shipping and Handling cost. If your total order is over $50.00 then the shipping will be FREE for the first two items.
The Quickship symbol is on the color reference page and it is a QS with wings located under the specific color on the dimensions and color page for each planter style.
Quickship items are stocked and inventoried colors. The Quickship colors vary from each planter style. While we stock some non-Quickship colors in various styles, those that we do not stock can be ordered but they may be considered a special order by our manufacturer.
Special orders may have a 15% surcharge and require a minimum quantity of 12 units per SKU. If ordering below the minimum quantity there will be an additional 25% surcharge. Please allow 6-12 weeks for delivery on special orders , depending on the season. Please Contact Us for availability. There is a 50% deposit required for all special orders.
Shipment delivery methods are determined by the size of each individual order. Generally if your planters are below 30" in diameter, they will be shipped by FedEx or UPS ground service and this applies to Continental United States and Canada. All orders will be shipped from our warehouse facility within 7 - 14 business days. Please contact [email protected] if you have any questions or you have any special shipping needs.